You can contact support at firstname.lastname@example.org.
Support is provided on a best-effort basis every day of the week. Average response time is under 5 hours, and under 2 hours during the following time periods:
- 2am to 2pm GMT
- 9am to 9pm EST
- 6am to 6pm PST
Emergency telephone support
Emergency support costs $99 per incident. To initiate, send an e-mail to support indicating it is an emergency situation, providing your telephone number(s). You will receive a phone call as soon as your e-mail is received.
It is suggested that you download and install Team Viewer on the computer in question, as remote desktop access may be required to resolve your issue.
We will make our best effort to respond as quickly as possible, but may not be available due to internet connection problems, sick days, etc.
Credit card, PayPal, and Google Checkout accepted
Click the first link for credit card or PayPal checkout, the second for Google checkout. Price: $99.